A way of seeing the forces that shape how organisations actually work. Essays and a free AI transition diagnostic by Rich Bennetts.
In The Managed Heart, published in 1983, the sociologist Arlie Hochschild described how airline cabin crew were trained to feel. Trainers told them to smile, and to smile as if they meant it, because passengers could tell the difference and a forced smile spoiled the service.
A contradiction pair from the diagnostic.
It looks at what AI is doing to the people in your organisation: who gains power, what nobody will admit they don’t know, what happens to professional identity, and who is being left outside. Its headline result is the gap between the official story and lived experience.
Free for individuals. Your answers never leave your browser.
The Fractured Lens is my practice. I hold a Masters in Psychology and draw on depth psychology, existential philosophy and organisational theory to look at what organisations would rather not see about themselves.
I work from Hawke’s Bay, New Zealand.
The next essay when it is published. Nothing else.
